1. Introduction

John Business Services Pvt Ltd (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], mobile applications, and other services (collectively, the “Services”), and when you interact with us.
By accessing or using our Services, you consent to the collection and use of your information as described in this Privacy Policy and in accordance with applicable laws including the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant data protection laws.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Personal Identifiable Information (PII)

● Full name, email address, phone number
● Company name, job title, industry
● Physical address, billing/shipping address
● Government-issued identification (in case of onboarding)

b. Technical & Usage Data

● IP address, browser type, operating system
● Device identifiers, geolocation data
● Pages viewed, click paths, referral links
● Cookies and other tracking technologies

c. Transactional Data

● Load booking details
● Shipment history
● Payment and invoice information

d. Sensitive Information

● Insurance documents
● Driver’s license / operating authority (carriers)
● Tax IDs or business registration info

e. Data Collection Methods

● Direct interactions (forms, sign-ups, chats, phone calls)
● Automated technologies (cookies, analytics tools, pixel tags)
● Third-party integrations (CRM platforms, payment processors, marketing services)

3. How We Use Your Information

We use your personal data for the following purposes:
● To provide and manage freight brokerage, logistics, and related services
● To process your requests, quotes, shipments, invoices, and payments
● To verify identity and complete onboarding and compliance procedures
● To respond to customer inquiries, support requests, and communication
● To personalize and improve your user experience on our platforms
● To send relevant updates, newsletters, marketing communications, and service notifications (where consented)
● To comply with legal, regulatory, and contractual obligations
● To detect, prevent, and address fraud, security, and other risks
● To perform analytics and business reporting

4. Legal Basis for Processing (GDPR-Specific)

If you are located in the European Economic Area (“EEA”), we process your personal data only when we have a lawful basis, such as:
● Your explicit consent to process your personal data for one or more specific purposes
● Performance of a contract to which you are a party or to take steps at your request before entering a contract
● Compliance with a legal obligation to which we are subject
● Protection of your vital interests or those of another person
● Our legitimate interests, balanced against your rights and freedoms (e.g., fraud prevention, service improvement)

5. Your Rights Under GDPR (EEA Residents)

You have the following rights regarding your personal data under the GDPR:
● Right of Access: Request a copy of your personal data we hold
● Right to Rectification: Correct inaccurate or incomplete data
● Right to Erasure: Request deletion of your personal data (subject to exceptions)
● Right to Restrict Processing: Limit how we use your data
● Right to Object: Object to processing based on legitimate interests or direct marketing
● Right to Data Portability: Receive your data in a structured, machine-readable format
● Right to Withdraw Consent: Withdraw any consent given for processing at any time
● Right to Lodge Complaint: File a complaint with your local Data Protection Authority
To exercise these rights, please contact us at [Insert Privacy Contact Email].

6. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:
● Right to Know: Request information about the categories and specific pieces of personal information we collect, use, share, or sell
● Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions
● Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal data but will inform you if this changes)
● Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
● Right to Access and Data Portability: Receive your personal information in a portable format
To submit a request under CCPA or for more information, please contact us at [Insert Privacy Contact Email]. We may require verification of your identity before processing your request.

7. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your information with:
● Trusted service providers and business partners, such as cloud hosting providers, CRM platforms, payment processors, marketing services, and freight carriers, solely to fulfill
services or contractual obligations
● Regulatory, governmental, or law enforcement authorities as required by law, subpoena, or legal process
● Third-party contractors bound by strict confidentiality and data processing agreements
● In connection with a merger, acquisition, or sale of company assets (with notice to affected users)
All third parties are contractually obligated to protect your data in compliance with applicable laws.

8. International Data Transfers

As a global company, your personal information may be transferred, stored, and processed in countries outside your country of residence, including the United States, India, and other jurisdictions. Where such transfers occur, we implement appropriate safeguards such as:
● Standard Contractual Clauses approved by the European Commission
● Binding Corporate Rules
● Compliance with adequacy decisions or equivalent mechanisms under applicable laws

9. Data Retention

We retain your personal data only for as long as necessary to:
● Fulfill the purposes outlined in this Privacy Policy
● Comply with legal, regulatory, and tax obligations
● Resolve disputes, enforce agreements, and prevent fraud or abuse
Once no longer needed, we securely delete or anonymize your personal data.

10. Data Security

We employ industry-standard security measures to protect your data from unauthorized access,
alteration, disclosure, or destruction, including but not limited to:
● Encryption of data in transit (SSL/TLS) and at rest
● Role-based access controls and regular access audits
● Two-factor authentication for internal systems
● Regular security assessments and penetration testing
● Secure backups and disaster recovery plans
Despite our efforts, no system is entirely secure; you acknowledge and accept this inherent risk when using our Services.

11. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content and advertisements. Cookies may be:
● Essential cookies: Required for website operation
● Performance cookies: Collect anonymous usage statistics
● Functional cookies: Remember user preferences
● Advertising cookies: Track user behavior for marketing purposes
You can manage your cookie preferences via our Cookie Consent Manager and browser settings. For more details, see our [Cookie Policy].

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected personal information from a child under 18, please contact us immediately so we can delete the data.

13. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before submitting any personal data.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will notify you by posting the updated policy on this page and, where appropriate, via email.
Please review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
John Business Services Pvt Ltd
Attn: Privacy Compliance Office
Email: [Insert Privacy Contact Email]
Phone: [Insert Contact Phone Number]
Address: [Insert Company Address]